About Network Services

• Description
  
  Network Services is the technical group within the Campus Technology Support Services department responsible for providing efficient, reliable, and cost-effective network connectivity to the campus community. Network Services is responsible for the deployment, maintenance and security of all network infrastructure components, network servers, structured wiring, and connections to the Internet and other research networks. Network Services also provides operational & technical support to CTSS and the campus community.
  
  
• Mission
  
  The mission of Network Services is to provide efficient, reliable, and cost-effective local and wide-area network connectivity and operational & technical support to the campus community in support of the academic and administrative missions of the college.
  
  
• Responsibilities
  
  
  • Maintain the network infrastructure of the college
    
    Provide Basic Network Services required for local and Internet connectivity
    Provide Advanced Network Services to maintain Quality-of-Service levels for key applications
    
  • Provide Operational support to CTSS
    
    Respond to initial and escalated Helpdesk trouble tickets
    Report on network and general technology issues
    
  • Provide Technical support to the campus community
    
    Provide technical support for all College owned computer systems connecting to the network
    
• Measures and Evaluation of Effectiveness
  
  The effectiveness of Network Services can be quantitatively measured by using several methods. First, several tools can be used to provide daily, monthly, and quarterly uptime and response-time reports for the key network infrastructure components and servers. Second, link and port utilization statistics are gathered using the Simple Network Management Protocol (SNMP), and are displayed graphically using the Multi-Router Traffic Grapher (MRTG) via several Intranet web pages. Effectiveness of the group can also be measured the quality and speed of repairs and services, these statistics are retained in the Helpdesk database.
  
  
• Relationship to other groups
  
  As an integral part of CTSS, Network Services often provides top-level support to the other working groups within the department. Through staff and project meetings, Network Services keeps CTSS informed of network and general technology changes. Network Services also works closely with several other departments of the college, including the Physical Plant, Public Safety and Business offices.